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Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
When searching, best matches do not appear at the top of the search results

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
Report query processes too much data

Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...
Tips for searching on the Oracle B2C Service Support Site

Environment: Oracle B2C Service Support site and Knowledge base Resolution: Below are several tips and tricks to find what you're looking for within the Oracle B2C Service knowledge base. Searching...
Oracle Tap application screen rotation no longer available

Environment: Oracle Tap version 4.2 and newer. Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App...
I receive an error when entering the TAP URL in a browser, {"message":"","errorCode":"404"}

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App (TAP)...

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Documentation (22)

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Customer Portal ."); return args[i++]; }; return string.replace(/%[%sd]/ g Last Updated: 10/23/2018
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RequestChat RequestChat The RequestChat API method is the initial entry point for an end user to request a chat engagement. All the necessary information to establish a chat engagement is included. Once a... Last Updated: 02/08/2023
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Input Masks Using B2C Service Search Home Core Features Custom Fields Input Masks Input masks are defined patterns that determine the format of information that can be typed in a text field. Welcome to the... Last Updated: 09/09/2022
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Input Masks Using B2C Service Search Home Core Features Custom Fields Input Masks Input masks are defined patterns that determine the format of information that can be typed in a text field. Welcome to the... Last Updated: 07/10/2026
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Input Masks Using B2C Service Search Home Core Features Custom Fields Input Masks Input masks are defined patterns that determine the format of information that can be typed in a text field. Welcome to the... Last Updated: 06/16/2022
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Security Security WS-Security Header The Chat APIs utilize Web Services Policy 1.2 defined by http://specs.xmlsoap.org/ws/2004/09/policy/ws-policy.pdf for client authentication. The supporting XSD for the... Last Updated: 02/08/2023
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Use Wildcards in URL Page Masking Implementing Standalone Co-browse Search Home Configuring Privacy and Security Settings Configure Page and Application Masking Follow this procedure to configure page masking by page title and URL... Last Updated: 08/18/2022
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Customer Portal » \RightNow\Utils\Text Customer Portal PHP Documentation JS Documentation Back to top Javascript is disabled; several features are only available if Javascript is enabled. Public Protected Inherited... Last Updated: 10/23/2018
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Customer Portal = [], _trimValue = function(value){ try{ return value.replace(/^\s+|\s+$/ g Last Updated: 10/23/2018
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Keyboard Shortcuts +O Organization Ctrl+Shift+T Task Ctrl+Shift+B Dashboard Ctrl+Shift+R Report Ctrl+Shift+ G Last Updated: 09/09/2022

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